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    Schedule B.4 · Post-launch Maintenance

    Post-launch maintenance, agreed in writing.

    Every build includes 2 weeks of post-launch support to fix anything that does not meet the agreed acceptance criteria. Ongoing care after that is a separate arrangement.

    It covers bug fixes and dependency updates, monitoring and security patches, and small improvements. The hours and response times are agreed in writing, so you know what is covered before you need it.

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    Terms. Post-launch Maintenance

    Agreed before the build

    For
    For agreed maintenance, bug fixes and ongoing improvements under a separate support arrangement.
    Typically
    • Bug fixes and dependency updates
    • Monitoring and security patches
    • Small improvements
    • Hours and response times agreed in writing
    Price
    Agreed and priced as a separate support arrangement.
    Process
    Discovery, written scope, proposal, build, launch and handover: the same six steps as every engagement.

    This fits when

    1. Whereasyour product is live and needs ongoing care once launch support ends;
    2. Whereasyou want hours and response times fixed in writing rather than ad hoc fixes.

    Look elsewhere when

    1. Whereasthe change you need is a new feature or integration: that is scoped and priced as its own piece of work.

    Questions. Asked before signing

    What happens after launch?

    Every build includes 2 weeks of post-launch support to fix anything that doesn't meet the agreed acceptance criteria.

    After that, ongoing maintenance, new features and improvements are scoped separately.

    Can my own team take over?

    Yes. Handover includes the source code, documentation and deployment access, so your team or another developer can carry on from where the build ends.

    What technologies do you use?

    Mostly Next.js, React and TypeScript on the web, Node.js or Django on the backend, PostgreSQL or MongoDB for data, and React Native with Expo for mobile apps.

    The stack for your project is agreed in the proposal. Not every project uses the same one.

    Do you sign an NDA?

    Yes. Tick the NDA box on the contact form and we'll have one signed before you share anything confidential.

    All questions

    Have a product to build?

    I read every enquiry myself and reply within one business day.

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